IT Services & IT Support for Central MA Area Businesses and Beyond
With over 20 years of experience and hundreds of happy clients, ClearCom IT is the trusted advisor for your IT needs.
We deliver peace of mind with comprehensive security solutions and dedicated technical support you can count on.
"ClearCom IT is more than just an IT provider; they're a true partner in our success." "Wouldn’t want to work with any other company."
What IT services do you need help with?
We make IT easy to switch!
We get it. Switching managed IT service providers seem more of a hassle than it's worth. Many businesses put up with sub-par performance from their IT companies purely because switching seems like such a daunting task.
We want to reassure you that we help you through every step of the way, handling as much of the transition as possible so you are free to continue running your business with as little frustration and downtime as possible.
We'll set up a call for you to meet with our onboarding specialist who'll be your liaison during the transition. We'll send you a technical information form to compile your current technical details. This can be completed by you, your current IT vendor, or we can liaise with your vendor to acquire the needed information to get started.
We will then schedule an on-site meeting, when convenient for you, for the onboarding specialist to evaluate/document your infrastructure and install any additional hardware or necessary monitoring security software that can't be installed remotely.
We'll fully assess your network's health efficiency and analyze your organization's security risks to identify any weaknesses.
We'll meet again to discuss the summary of recommendations for any hardware or software upgrades or other strategies to improve network efficiency or integrity.
Next, we'll implement any agreed-upon changes gleaned during the review meeting. We'll make any security upgrades to your system as needed.
We'll then implement our Best Practices and create Standard Operating Procedures customized for your business.
You'll have regular business reviews with your assigned IT manager to review your systems' health reports, discuss trends, focus on improvements for the upcoming quarter, & address any issues or concerns.
You'll receive reports on a regular basis, such as Anti-virus & patch health reports, support ticket reports, backup status reporting, & hardware inventory reports.
Access to our client resource center for regular training, support guides, & important links to contact information.
The ClearCom IT Difference
CJIS/HIPAA Security Trained/Vetted Team - All our team members are HIPAA certified and have completed the Level 4 Criminal Justice Information System Security & Awareness training and certification. Additionally, they have all gone through rigorous federal background checks & fingerprinting for your safety and peace of mind.
Highly Reputable - Respected industry leaders since 2001. Named one of the top 10 IT companies in Central MA by Worcester Business Journal & ranked among the top 501 Global Managed Service Providers for the seventh year in a row.
Our clients agree - proven with a 99.7% year-over-year contract renewal rate.
PERSONAL RELATIONSHIPS - You'll get an IT partner that is large enough to handle any tech problem you throw at us yet small enough to give you the attention you deserve. The chemistry between our friendly, polite, & good-natured team and our clients is as essential as the skills and service they provide.
EXPERIENCE & BUSINESS SAVVY - We've worked with various industries from 1-2 person businesses to several hundred - ranging from service, manufacturing, retail, non-profits, and municipalities. This experience positions us as our clients' trusted adviser & IT partner, rather than just a managed services provider. We review your current and future business needs, evaluate the best IT solutions/infrastructure needs/data backup & recovery plans for your specific business, and create a recommended IT strategy & execution road map.
Responsive & reliable IT services for local businesses.
We are honored to be recognized by our industry peers.
Listed as Worcester Business Journal's Top Ten IT Service Business
2017, 2018, 2019, 2020, 2021, 2022, 2023
