Yes, we can diagnose and make suggestions for improving your company network.
Absolutely. If your remote team members connect with any of your in-office systems, they should be protected at the same level as your internal team. All access points to your critical company data and network should be monitored, protected, and updated for your organization’s safety.
No one can 100% prevent a ransomware attack, as 97% of threats are caused by human error. We can, however, minimize the threat and damage from attacks through training and multi-level technology solutions. Our security tools help identify unusual activity on your network and/or computers and block the attacks on the computers and network system. The computer is isolated from the rest of the network to prevent spreading to the entire system. We can then evaluate how it got in and what type of attack it was. Backup solutions in place allow minimal downtime and save money and reputational damage from paying hackers for your data.
Remote and onsite support is included in our Premium Service-level package. For Pro or Monitoring agreements, on-site support is available at our per/hour rates.
Certainly. That is a great place to start in order to understand how things are working in your organization.
Yes, we discuss your business goals and how your technology will impact achieving those goals. We assist with planning and budgeting for your IT needs as well.
Managed Services Scope
The following services will be provided to our clients:
Dedicated Solutions Architect
- As-needed strategy meetings
- Strategic Technology Planning
- Technology Budget Review
- Business Impact Review of Technology Decisions
- Best Practices Alignment Audits
- Centralized Services Report Review
Proactive Technology Management
Centralized Services
- Server & Workstation Monitoring
- Microsoft Patch Management
- Managed Anti-Virus
- Monthly Reporting & Technology Documentation
Help Desk Support Team
- End-user Help Desk Support
- Remote Support
- On-Site Support (on Premium plans)
- Troubleshooting & Resolution
- Online Client Ticket Portal
- Report Support Tools
Managed Server Backup
Monitoring, Management, and Support for Backup of Windows Servers
- File & Folder backup
- Completion of Scheduled backup job
- Daily backup replication to offsite cloud storage
- Business Continuity Appliance (optional)
- Proper functioning and health of backup appliance (if applicable)
- Automated backup verification tests (if applicable)
Ready to speak with one of our Client Success Managers to see if we'd be a fit to help you reach your technology goals? Give us a call - 508-205-1114