How Does Your Current
Computer Tech Stack Up?
Take this quiz to find out!
How can you tell if you are receiving poor or substandard service? How do you know if your computer tech is doing everything possible to secure your network from downtime, cyber-criminals, data loss, or other frustrating and expensive disasters? Could your current computer tech actually be jeopardizing your network?
You could be paying for substandard support if your computer support company does not score a “YES” on every point.
- Do they respond to emergencies in 30 minutes or less?
- Are they easy to reach when you need them for non-emergencies?
- Do they offer ongoing maintenance to keep your systems running smoothly?
- Do they proactively offer new ways to improve your network’s performance?
- Do they follow up on your support requests quickly?
- Do they arrive on time and dress professionally?
- Do they have other technicians on staff who are familiar with your network in case your regular technician goes on vacation or gets sick?
- Can you trust every support tech on their team and feel comfortable essentially handing them the keys to your business?
- Are you confident they aren’t learning on your time?
- Do they give you their full attention rather than seeming constantly rushed?
- Are they adamant about backing up your network and having a disaster recovery plan in place?
- Do they offer to meet with you regularly to review your business plans, your network status, and their own performance in supporting your company?
- Do they provide frequent updates, status reports, follow-up calls, and e-mails so you don’t have to manage their project progress?
- Do they offer flat-rate or fixed-fee project quotes rather than giving themselves a wide-open playing field with “time and materials”?
Stop paying for sub-standard support!
Let's schedule a quick call to see if there’s any way to save you time and money or get you the level of service you need and aren’t getting now. It will only take 10 min. The worst-case scenario is that you walk away knowing you are in GREAT hands and have someone to contact if anything should ever happen.
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Solves our IT issues on the first call
We have had the best experience working with the team at ClearCom IT Solutions. I know my staff or I can pick up the phone and immediately reach a knowledgeable, qualified support tech who addresses and solves our IT issues on the first call.
Rob Cleary and his outstanding customer support team are our trusted advisors regarding all of our new technology. Most recently establishing a complete, offsite backup system, ensuring us peace of mind that our critical company data is protected should we experience any significant downtime or unexpected breach.
If you value your time, and the time of the people you are paying to work in your business, you cannot afford the negative impact of any downtime they may experience due to an IT failure in the workplace. IT problems MUST be solved immediately and ClearCom IT solves those IT problems on demand. ClearCom IT Solutions is truly the “Best of the Best” IT companies in New England.
Client since 2012