8 reasons why our partners choose ClearCom IT to keep their businesses running securely and reliably, and why you should too!
- Fast Response – Enter a service ticket anytime for support from our help desk or give us a call. We answer our phones within the first two rings, so you are not lost in voicemail, waiting for someone to call you back when you have a problem preventing you from working.
- No Tech Speak – You’ll talk with one of our knowledgeable support specialists who will speak with you in easy-to-understand language, patiently explaining things, so you will understand the problem as they fix it.
- CJIS/HIPAA Security Trained/Vetted Team – All our team members are HIPAA certified and have completed the Level 4 Criminal Justice Information System Security & Awareness training and certification. Additionally, they have all undergone rigorous federal background checks & fingerprinting for your safety and peace of mind.
- Highly Reputable – We have been respected industry leaders since 2001. Named one of the top 10 IT companies in Central MA by Worcester Business Journal & ranked among the top 501 Global Managed Service Providers for the past eight years. Our clients agree – proven with a 99.7% year-over-year contract renewal rate.
- Personal Relationships – You’ll get an IT partner that is large enough to handle any tech problem you throw at us yet small enough to give you the attention you deserve. The chemistry between our friendly, polite, & good-natured team and our clients is as essential as the skills and service they provide.
- Experience & Business Savvy – We’ve worked with various industries from 1-2 person businesses to several hundred – ranging from service, manufacturing, retail, non-profits, and municipalities. This experience positions us as our clients’ trusted advisers & IT partners rather than just a managed services provider. We review your current and future business needs, evaluate the best IT solutions/infrastructure needs/data backup & recovery plans for your specific business, and create a recommended IT strategy & execution roadmap.
- Pro-Active Solutions – We complete proactive maintenance daily to achieve optimal network stability. Additionally, we monitor your systems 24/7 and are alerted to any issues. We aim to have them repaired/restored before you even realize there was a pause for concern.
- Single Point of Contact – There’s no need to have multiple providers. ClearCom IT can handle all your IT issues, including but not limited to hardware, software, & infrastructure, managing vendor relationships for internet connectivity, license renewals, & other technology needs. You focus on your business; we’ll focus on your IT.