Why Choose ClearCom IT

8 reasons why our partners choose ClearCom IT to keep their businesses running securely and reliably, and why you should too!

1. Fast Response – Submit a service ticket at any time for support from our help desk or call us directly. We answer our phones within the first two rings, so you're not left waiting on voicemail, hoping someone will call you back when you have a problem that prevents you from working.
   * Check out some of the hundreds of customer reviews from users just like you who rave about our response time.
2. No Tech Speak – You’ll talk with one of our knowledgeable support specialists, who will speak with you in easy-to-understand language, patiently explaining things so you can understand the problem as they fix it.
3. CJIS/HIPAA Security Trained/Vetted Team – All our team members are HIPAA certified and have completed the Level 4 Criminal Justice Information System Security & Awareness training and certification. Additionally, they have all undergone rigorous federal background checks & fingerprinting for your safety and peace of mind.
4. Highly Reputable – We have been respected industry leaders since 2001. Named one of the top 10 IT companies in Central MA by Worcester Business Journal for 8 years running & ranked among the top 501 Global Managed Service Providers for the past nine years. Our clients agree – proven with a 99% year-over-year contract renewal rate.
5. Personal Relationships – You’ll get an IT partner that is large enough to handle any tech problem you throw at us, yet small enough to give you the attention you deserve. The chemistry between our friendly, polite, & good-natured team and our clients is as essential as the skills and service they provide.
6. Experience & Business Savvy – We’ve worked with various industries, ranging from one- to two-person businesses to those with several hundred employees, including service, manufacturing, retail, non-profit, and municipal organizations. This experience positions us as our clients’ trusted advisers & IT partners rather than just a managed services provider. We review your current and future business needs, evaluate the best IT solutions, infrastructure, and data backup and recovery plans for your specific business, and create a recommended IT strategy and execution roadmap.
7. Proactive Solutions – We perform proactive maintenance daily to ensure optimal network stability. Additionally, we monitor your systems 24/7 and are alerted to any issues that may arise. We aim to have them repaired or restored before you even realize there was a pause for concern.
8. Single Point of Contact – There’s no need to have multiple providers. ClearCom IT can handle all your IT issues, including but not limited to hardware, software, and infrastructure, as well as managing vendor relationships for internet connectivity, license renewals, and other technology needs. You focus on your business; we’ll focus on your IT.

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