Help Your Team Embrace a New Co-Managed IT Partnership

A co-managed approach to IT management offers many benefits, including increased efficiency, improved security, and a lighter workload for you and your internal IT team.

As with any change, there might be a slight learning curve. Here’s how you, as the IT manager, can ensure a smooth transition and foster a collaborative, co-managed IT partnership between your team and ours:

Set clear expectations for your team.

• Understanding the Scope: Clearly communicate the types of IT issues the MSP (Managed Service Provider) will handle vs things you will handle in-house. i.e., issues related to software training, printer troubleshooting, or primarily technical concerns.

Introduce the new IT support system. 

Explain the importance of using the MSP’s designated support channels (email address, ticketing system, chat apps) for all IT requests.

Highlight the benefits:

• Improved Tracking: Requests are documented and easily accessible, eliminating lost emails or texts. Tickets are prioritized and assigned to the most qualified technician for quicker solutions, leading to faster resolution.
• Making it Easy: We offer tutorials on submitting requests, so be sure to share them with your team to streamline the process.

Team communication is key.

• Providing Feedback: Open communication is crucial. Encourage your team to report any issues that aren’t functioning as expected. Our support system offers feedback surveys, which are valuable tools for us to improve service and performance.
• Open to Suggestions: Be receptive to our suggestions and feedback. Our team’s expertise, combined with your team’s in-house knowledge, can be a powerful force for improvement. Based on issues we observe or your team’s feedback, our team may recommend system changes or training.

This is a collaboration, not a competition.

Assure any additional internal IT personnel that we’re here to support them, not replace them. We act as an extension of your team, handling daily tasks like maintenance and updates.

• Empowering Your Internal IT: Think of our MSP as an extension of your team, handling mundane tasks like routine maintenance and updates. This frees you or your internal IT person to focus on strategic projects and complex in-house advancements.

We want to build strong relationships.

• Encouraging Interaction: Organize casual meet-and-greets or virtual introductions between our team and yours. This fosters a strong working relationship.
• Shared Goals: Keep everyone informed about the company’s IT goals and objectives. By understanding the bigger picture, both teams can collaborate more effectively towards achieving them.

Following these tips can ensure a smooth transition and pave the way for a successful, collaborative partnership. Remember, this co-managed approach is designed to leverage your strengths, those of your internal IT person, and our team’s expertise, ultimately creating a more robust and efficient IT support system for everyone.